Rental Agreement, Liability Waiver & Terms of Service

QUALITY TENTS LLC

RENTAL AGREEMENT, LIABILITY WAIVER & TERMS OF SERVICE

1. PARTIES & AGREEMENT

This Rental Agreement, Liability Waiver, and Terms of Service (“Agreement”) is entered into by and between Quality Tents LLC, a Texas limited liability company (“Company”), and the undersigned customer (“Customer” or “Renter”).

By placing an order, executing this Agreement, or using Company services, Customer agrees to be legally bound by all terms and conditions contained herein.

2. SCOPE OF SERVICES

Company provides event rental equipment and related services, including but not limited to tents, tables, chairs, televisions, satellite equipment, grills, coolers, misting fans, and other event-related items (“Equipment”).

Services may include delivery, setup, and removal for events, including but not limited to UTRGV football tailgates and other public or private events.

3. EVENT CONDITIONS & THIRD-PARTY CONTROL

Customer acknowledges that event conditions are controlled by third parties (including universities, venues, and organizers), and not by Company.

Company shall not be responsible for:

  • Event cancellations, delays, or rescheduling

  • Changes to venue rules, policies, or access

  • Restrictions imposed by event organizers or governing bodies

No refunds or damages shall be owed due to such changes.

4. PAYMENT TERMS & AUTHORIZATION

All orders must be paid in full prior to service unless otherwise agreed in writing.

Customer authorizes Company to charge the payment method on file for:

  • Rental fees

  • Damages or loss of Equipment

  • Additional labor, cleaning, or service fees

  • Any violation of this Agreement

All payments are non-refundable, unless explicitly stated otherwise in writing.

5. ALL SALES FINAL / EVENT RESCHEDULING POLICY

All rentals, reservations, and event packages are final sale.

No refunds, cancellations, or chargebacks will be accepted except where explicitly stated in writing by Quality Tents LLC.

Customer acknowledges and agrees:

  • If an event (including but not limited to UTRGV football games) is rescheduled, the rental will automatically transfer to the new event date.

  • If Customer is unable to attend the rescheduled event, no refund or credit will be issued.

  • If an event is delayed, shortened, or interrupted, no refunds or credits will be provided.

  • If an event is canceled by the university, venue, or governing body, Company may, at its sole discretion, offer a credit for a future event, but is not obligated to do so.

Customer understands that Quality Tents LLC does not control event scheduling, timing, or cancellations.

6. DELIVERY, SETUP & ACCESS

Company will deliver, install, and remove Equipment unless otherwise specified.

Customer agrees:

  • To provide accurate location details (including lot, space number, and access instructions)

  • To ensure site accessibility at scheduled times

  • That delays caused by Customer or restricted access may result in modified or canceled service without refund

Company reserves the right to adjust placement as needed for safety, logistics, or compliance.

7. USE OF EQUIPMENT

Customer agrees:

  • Not to move, modify, or tamper with Equipment

  • Not to attach items to tents or structures without approval

  • Not to interfere with anchors, weights, or structural components

All Equipment must remain in the condition delivered.

8. WEATHER & SAFETY POLICY

Customer acknowledges that rented Equipment is temporary and subject to weather risks.

If wind speeds reach approximately 35 mph or higher, or unsafe conditions arise:

  • All occupants must immediately exit tents

  • Company may evacuate, secure, lower, or remove Equipment

Failure to comply with safety instructions constitutes a material breach of this Agreement.

Company is not liable for injuries, damages, or losses related to weather conditions or failure to follow safety directives.

9. CUSTOMER RESPONSIBILITY & CONDUCT

Customer assumes full responsibility for all guests and individuals within their rented space.

Prohibited conduct includes, but is not limited to:

  • Climbing or standing on Equipment

  • Hanging or attaching items to structures

  • Tampering with anchors or structural components

  • Unsafe use of grills or equipment

  • Illegal, destructive, or hazardous behavior

Company reserves the right to terminate services immediately without refund if unsafe or prohibited conduct occurs.

10. DAMAGE, LOSS & THEFT

Customer is fully responsible for any damage, loss, or theft of Equipment during the rental period, including damage caused by guests or third parties.

Customer agrees to pay the full cost of repair or replacement at current market value.

11. PROPANE GRILLS & HEAT SOURCES

If grills are provided:

  • Grills must be used outdoors only

  • Grills must not be used inside tents or enclosed spaces

  • Grills must be kept a safe distance from all Equipment

Customer assumes all risks associated with grill use.

12. ELECTRONICS & SIGNAL DISCLAIMER

Company does not guarantee uninterrupted service or signal for televisions or satellite equipment.

Company is not responsible for:

  • Signal interruptions

  • Broadcast limitations

  • Weather-related interference

13. COOLERS & PERISHABLE ITEMS

Company is not responsible for:

  • Melted ice

  • Spoiled food or beverages

  • Loss of perishable items

14. COMPLIANCE WITH VENUE RULES

Customer agrees to comply with all applicable:

  • Venue policies

  • University regulations

  • Local, state, and federal laws

Company is not responsible for violations committed by Customer or guests.

Failure to follow venue rules may result in removal of Equipment without refund.

15. FORCE MAJEURE

Company shall not be liable for failure or delay in performance due to events beyond its control, including but not limited to:

  • Weather events

  • Natural disasters

  • Government actions

  • Venue restrictions or closures

  • Labor shortages or supply disruptions

16. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

  • Company shall not be liable for any personal injury, property damage, or loss arising from use of Equipment

  • Company shall not be liable for indirect, incidental, or consequential damages

In all cases, Company’s total liability shall not exceed the total amount paid by Customer.

17. INDEMNIFICATION

Customer agrees to indemnify, defend, and hold harmless Quality Tents LLC, its owners, employees, and agents from any and all claims, damages, liabilities, or expenses arising from:

  • Use or misuse of Equipment

  • Actions of Customer or guests

  • Violation of this Agreement

  • Failure to follow safety instructions

18. INSURANCE DISCLAIMER

Customer acknowledges that Company does not provide insurance coverage for:

  • Customer property

  • Guest injuries

  • Personal belongings

Customer is encouraged to obtain appropriate insurance coverage.

19. RIGHT TO REFUSE OR TERMINATE SERVICE

Company reserves the right to refuse or terminate service at its sole discretion for reasons including:

  • Safety concerns

  • Non-compliance with this Agreement

  • Violation of venue rules

No refund shall be issued in such cases.

20. EQUIPMENT SUBSTITUTION

Company reserves the right to substitute Equipment with items of equal or greater value if necessary due to availability or operational needs.

21. MEDIA RELEASE

Customer grants Company permission to photograph or record event setups and use such content for marketing and promotional purposes.

22. GOVERNING LAW & VENUE

This Agreement shall be governed by the laws of the State of Texas.

Any disputes shall be resolved in Hidalgo County, Texas.

23. ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between the parties and supersedes all prior discussions or agreements.

24. ACCEPTANCE & SIGNATURE

By signing below or completing a purchase, Customer acknowledges that they have read, understood, and agreed to all terms of this Agreement.

CONTACT INFORMATION

Quality Tents LLC
mike@qualitytentstx.com
(956) 524-2011